Trouble Shooting - Email problems.

ID #1041

At times I can receive email but at times not send. The error contains something like "No, Socket Error: 10060, Error Number: 0x800CCC0E"

It is most likely that your ISP is blocking transmissions through their system on port 25, the SMTP port. In other words, email transmissions that are not first authorized by your ISPs own internal email system are being blocked. Many of the larger ISP's are now doing this as a spam and email server hijacking prevention measure.

If this is the case, the easy solution for you is to put your ISP's SMTP server address in the sending/outgoing email setting of your email software. You can still use your LinkSky email address as the Reply-To, and essentially keep everything else the same. With this configuration, you will be sending email via your ISP's server, and receiving email via your LinkSky account.

Another thing you might try is to set up your email software to use the alternative port for sending email which we have reserved for port 426.

Also, in any case you are still able to send and receive email via your account's WebMail utility. (Although impractical to use on a daily basis.)

For further reading about ISP port blocks for sending email, try a search at google.com using something like "ISP port 25 block", or "access provider blocking 25".

Last update: 2009-05-18 13:36
Author: LinkSky Support
Revision: 1.4

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